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Date:  Jan 13, 2023

Mississauga, ON, CA

Operating Sector:  Telecommunications

Position Title:  Dispatch Associate

Build Your Career at Aecon

Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes constructing the pipelines that join provinces with the energy that fuels the nation, and the airports and ports that connect us all. Aecon is there, safely and sustainably building the future.  


We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. Our business success relies on strong execution and continuous improvement – driven by the diversity, expertise and teamwork of our employees. We are always searching the globe for exceptional candidates to join the Aecon family and be a part of our forward-thinking, innovative, best-in-class organization!  


What is the Opportunity?

Faster.Smarter.Safer. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is ready to become Canada’s #1 utility construction provider and we're looking for a Dispatch Associate to help us get there!


Aecon Technical Solutions Inc. employs highly-trained technicians to perform telecommunications infrastructure installations. Whether at residential, retail, commercial, institutional or hospitality environments, ATSI is well-suited to assist clients with their telecom installation needs. Reporting to the Control Centre Manager, the Dispatch Associate will be responsible for performing a variety of administrative tasks supporting the dispatch of telecommunication technicians.


What You'll Do Here:

  • Provides administrative and clerical support with speed and accuracy.
  • Handles customer inquiries while maintaining high quality service.
  • Dispatches telecommunication technicians via email and / or telephone for work across Canada.
  • Learns, interprets and applies organizational policies, rules and regulations.
  • Maintains and organizes document files.
  • Performs other duties and responsibilities as assigned.


What You Bring to the Team:

  • Excellent interpersonal and communication skills (both verbal and written).
  • Experience in an administrative/dispatch capacity considered an asset.
  • Strong organizational and prioritization skills.
  • Strong computer skills, experience with Microsoft Office.
  • Customer service skills, including telephone ettiquette.
  • Ability to work independently as well as in a team environment.
  • Problem solve and work well under pressure, with a focus on deadlines.


Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.


We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA Act during any step of the application process please click here.