Position Title:  Functional Analyst

Come Build Your Career at Aecon!

As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities.

At Aecon, you can count on:

• Safety Always. Our number one core value. If we can’t do it safely, we don’t do it at all.
• Integrity. We lead by example, with humility and courage.
• Accountability. We’re passionate about delivering on our commitments.
• Inclusion. We provide equitable opportunities for everyone.

We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us! 

At Aecon we:

• Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being.
• Believe in helping you build your career through our Aecon University and Leadership Programs.
• Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon.
• Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities.

Our business success relies on strong execution and continuous improvement – driven by the diversity, expertise and teamwork of our people. We’re always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community!

What is the Opportunity?

As a Functional Analyst, you will be working with Aecon’s Utilities and Industrial teams to address business needs through both in-house and third-party applications, whether hosted on-premise or delivered via SaaS. You will collaborate closely with stakeholders including business super users and vendors to understand their requirements, challenges, and goals, and translate them into effective application solutions that align with Aecon’s strategic objectives. As part of the Construction Management Applications team, you will play a key role in ensuring that these solutions are scalable, secure, and compliant with Aecon’s standards and policies. This position will call for a quick learner with a proactive mindset and a strong sense of ownership in an everchanging environment.

What You'll Do Here:

• Develop a deep understanding of Aecon (Construction industry specific) business processes and strategy through collaboration and regular engagement with key stakeholders and business process owners.
• Gather, analyze and prioritize business requirements by conducting workshops in co-ordination with cross-function organizations.
• Act as liaison with clients for troubleshooting: investigate, analyze, and resolve software problems for application incidents.
• Document and communicate knowledge with the rest of the team to improve service levels, by developing and maintaining “how to” procedures and knowledgebase articles. 
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document business requirements.
• Design and implement reports and dashboards (Power BI, Helix Dashboards, etc.) and reporting tools by accessing on-prem application databases and leveraging SaaS application API services to support usage tracking and compliance monitoring.
• Configuration of applications functionality for any requirement/enhancement.
• Develop and maintain documentation.
• Document and execute UAT testing.
• Coordinate with the QA Lead and QA Team to ensure appropriate QA testing.
• Collaborate with other internal IT organizations to ensure optimal work processes are followed and organization’s IT Strategy is delivered.
• Be hands-on application support during integration and user acceptance testing.
• Provide or lead the end user training with applications.
• Provide support and expertise after go-live of the initial rollout of projects.
• Follow all practices of Aecon IS and contribute for enhancement. Manage changes as needed for high priority issues.
• Work closely and productively with application functional leads to support/implementation vendor for day-to-day work or any other work.
• Work self-directed and independently
• Participate in internal, customer and regulatory audits if required.
• Support the information systems and operate according to internal standards, external accrediting agency standards and legal requirements.
• Ensure the integrity of IT assets.

What You Bring to the Team:

• IT‑related post-secondary education (e.g., Computer Science, Information Technology, Data Analytics) or equivalent combination of education and experience; a university degree is an asset.
• Light Project Management Experience is an asset
• Familiarity with ITIL Foundations is an asset.
• Strong SQL and data analysis skills for querying and managing on-prem databases is an asset.
• Application configuration and performance analysis skills
• Experience with Incident Management, Problem Management, Knowledge Management, Change Management, or Service Level Management is an asset
• Ability to clearly communicate technical concepts to non-technical people (both written an oral). 
• Excellent customer service skills 
• Proficiency in Power BI or similar reporting tools (DAX and M knowledge is an asset).
• Experience with Python and PowerShell for scripting and automation.
• Familiarity with RESTful APIs and application integration techniques.
• Understanding of data governance, compliance, and security protocols in enterprise environments.
• Technical knowledge in computer hardware and software configuration 
• Ability to multi-task in a fast-paced environment
• Ability to act individually and work together with others as part of a team 
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
• Knowledge of the Windows Server Family, Microsoft Entra ID, and Active Directory is an asset
• Understanding of BMC Helix, Azure Virtual Desktop, and SAP ERP systems is also an asset
• Ability to learn quickly with a “can do” attitude

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.