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Date:  Sep 14, 2021
Location: 

Toronto, ON, CA

Operating Sector:  Finance

Position Title:  IT Specialist (Field Operations) - 3 Month Contract

At Aecon, we’re building the future and our people are at the heart of everything we do. We're always looking for exceptional talent to work on our exciting and ever-expanding project portfolios. We are focused on being the #1 Canadian Infrastructure Company and the first choice employer in our industry.

Position Overview

Reporting to the Field Operations Manager, the position is responsible for remote site support, network infrastructure support and the successful completion of helpdesk requests within their support queue and overall management of the service provided to all Aecon field activities.This role is a contract position untill December 2021, with a possibility of extension. 

 

Key Responsibilities

  • Capturing clear site requirements and working with the Estimator and Manager on quoting for sites
  • Design and manage job site setups, engaging other internal teams and vendors as necessary. Network diagrams, cabling and workstation requirements, VC-room setups, etc.
  • Manage job sites throughout their entire lifecycle – from site mobilization to site demobilization. Oversee proper job site decommissioning of IT equipment
  • Keeping site records up to date and accurate with all required diagrams and documentation in the CMDB
  • Work with Aecon’s JV partners as necessary, advocating for Aecon to take a leading role in providing IT support services to JVs
  • Work with Strategic Sourcing and Procurement teams to source effective and affordable equipment for sites
  • Provide rotating support visits to all Aecon job sites, including remote locations
  • Helps co-ordinates quality standards and ensures public company compliance.
  • Adheres to Aecon’s Core Values and Policies and Procedures.
  • Adheres to Aecon’s IT Services Policies, Procedures and Guidelines.

 

Required Knowledge and Experience

 

  • Degree or diploma related to Information Services or equivalent work experience
  • Demonstrable experience with and training on multiple technologies including (but not limited to) HP, Citrix, Cisco and Microsoft technologies
  • Familiarity with ITIL Foundations, Microsoft, Networking and Citrix & Virtualization
  • Must have working knowledge of Windows 10, MS Office 365 products, Microsoft Office 365 Administration, and Active Directory
  • Experience with Incident Management, Problem Management, Knowledge Management, Change Management, or Service Level Management
  • Ability to clearly communicate technical concepts to non-technical people.
  • Excellent customer service skills
  • Excellent oral and written communication skill
  • Proficiency in the French language is an asset
  • Technical knowledge in computer hardware and software configuration
  • Ability to multi-task in a fast-paced environment
  • Ability to act individually and work together with others as part of a team
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
  •  “Can do” attitude

Aecon has every intention of fostering diversity within and across our organization. We welcome those who would contribute to the further diversification of our staff including, but not limited to, women, visible minorities, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity.

 

If you require accommodation during any step of the application process please click here.